Returns
Returns & exchanges
If a piece isn't right, you have 7 days from delivery to tell us. Here is exactly how that works, in plain terms — including the parts that are not in your favour.
- You have
- 7 days
- Exchanges
- Yes
- Return postage
- You pay
- Refund in
- 7 working days
From the day it is delivered
Subject to stock — ask and we'll check
Unless the piece is faulty or wrong — then we do
From the day it reaches us
What counts as a fault
Handwork varies by nature. We would rather draw this line here than argue it with you later.
We put this right
- A tear, or a seam coming apart
- Dye that runs on the first wash
- The wrong size or the wrong piece
- Anything that does not match its description
- Damage that happened in transit
This is how handwork looks
- Small differences in weave or texture between pieces
- Dye depth varying slightly across a length of cloth
- A printed motif sitting a few millimetres off its neighbour
- Slubs and irregularities in handspun yarn
What can come back
Anything unused, unwashed and in the condition it reached you, with its packaging. Send it back within 7 days of delivery and we will refund it in full. Paid online, it goes back the way you paid. Paid in cash on delivery, we send it to your UPI ID or bank account — or as store credit, if you would rather.
Personalised pieces — anything made to your name, pattern or measurements — cannot be returned for a change of mind, because there is no one else they can go to. If one arrives faulty or not as described, that is a different matter and it is covered below.
How to start one
Ask from your order
Open the order under My orders and choose Request a return. Ordered without an account? Send your order number and a line about what is wrong to care@swadhaart.com. A photograph helps if something is damaged.A person replies
Usually the same day. They will tell you whether to post it back or whether we are collecting it, and confirm what you will get.Send it back
Return postage is yours on a change of mind. If the piece is faulty or we sent the wrong thing, we collect it at our cost instead.We refund or exchange
Once it reaches us and we have checked it, the refund is issued within 7 working days — back the way you paid if you paid online, or by UPI, bank transfer or store credit for a cash-on-delivery order. How long it then takes to appear is your bank's to decide, not ours.
If it's damaged or wrong
We collect it at our cost and either replace it or refund you in full — whichever you prefer. This applies whatever the return window says, and you are never asked to pay postage on our mistake.